FAQ

Pick up services
Missing the pick up does not entitle you to a refund for the paid services. You are responsible for being ready at the designated pick up location at the scheduled time.

Pick up locations vary from tour to tour but we always try our best to pick you up as close to your accommodations as possible. New regulations from the city of Reykjavík has hindered our ability to drive our larger vehicles within the city center so you might be required to go to the nearest bus stop.

You can see a map and further info here: http://busstop.is

Changes made by Arctic Face
In Iceland all itineraries are designed to be flexible taking weather conditions into account. We reserve the right to change your itinerary or cancel it with your safety in mind.

Minimum number of passengers
For our Public tours there is a minimum of 2 people for most of the trips. However, for the Private tours there is only 1 pax minimum.

Cancellation Policy
100% charge if booking is cancelled 48 hours or less before event

All our tours are undertaken on the responsibility of its participants. Arctic Face does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions.